Patient Registration and Appointment Scheduling
Frequently Asked Questions

You will receive an email asking you to confirm your Quest Diagnostics account. Just click on the link and you will see a screen showing that your account has been confirmed.

Do I have to create an account in order to make an appointment at a Quest Diagnostics Patient Service Center?

You can manage your account in four easy steps:
1. Click on “Confirm/change/cancel appt” green button at the top of the screen.
2. Login to your account.
3. Click “Manage My Account.”
4. Click “Edit” to update the data and then click “Submit.”

If you do not wish to track the other person's appointment with your account, just click “Make an appointment without registering.” If you do want to track the other person’s appointment with your account, first logon to your account. After selecting the preferred Quest Diagnostics Patient Service Center location, you are taken to the Patient Information screen. There you can change the name and other information fields from yours to your family member.

Benefits of Patient Registration

When you create an account, your demographic information is securely saved, reducing the time it takes you to create future appointments. Also, for your reference, all future appointments will be saved in your account, including the confirmation numbers.

Besides ease of use with Appointment Scheduling, what else can I do with my Quest Diagnostics account?

You can pay your bills online, view your invoices, and update your insurance information. Also, once you are registered, you can begin the process of getting your physician-ordered lab results online, if desired.

Confirmation Email Issues

I have not received an email to confirm my Quest Diagnostics account. What should I do?

Please check your spam filter — it may be preventing the email from reaching your inbox. If you have tried that and still have not received the email, please contact us and provide us with the email address used to create the account and the approximate date and time of when the registration or the forgot password/username process was completed.

I clicked on the “Confirm my Quest Diagnostics account” link in my email, but received an error message (example: error 403). What should I do?

Copy the entire link into your browser address bar and then press Enter. Make sure that there are no spaces or line breaks introduced in the link while copying.

I received an email when I used the “Forgot password” or “Forgot username” links but when I clicked on the link in my email, I received an error message (example: error 403). What should I do?

Copy the entire link into your browser address bar and then press Enter. Make sure that there are no spaces or line breaks introduced in the link while copying.

When I click on the email confirmation link I get this message: “The action you have requested has timed out.”

Open the most recent email from Quest Diagnostics and click on the link to confirm your account. If that doesn’t work or if you do not have a recent email from Quest Diagnostics, try logging in. You will be prompted to verify your email address and then will receive another email to active the account.

First, confirm that you have created a Quest Diagnostics account and that you are using the correct username and password. If you are uncertain, use the "Forgot username" and/or “Forgot password” links to verify if an account was created or to reset your password. (During login, make sure the Caps Lock is not on.)

If you are certain that you have an account and that you know the username and password, make sure that the username shown in the Username field is the one you used when you created your Quest Diagnostics account. (Some Internet browsers may be set to automatically populate the Username field with a username you used on a different website.)

Also, if you have created multiple Quest Diagnostics accounts on the same PC and clicked the “Remember me” check box, the Username field may be pre-populating with one of the other accounts you created. Make sure when you login that the username is the one you wish to log into.

I receive this message: “Your account has been locked. Please try again at a later time.” What should I do?

You have likely had too many unsuccessful logins. Please try again at a later time. If your login still does not work, click the “Forgot password” link.

All other issues

If you are experiencing issues not listed in the above questions, please contact us.

Patient Registration and Appointment SchedulingFrequently Asked Questions