Patient FAQs — Creating a Google Health™ Account

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How do I get started?

You will need a Google Health™ Account and a registration letter that contains a secure PIN from each physician you want to receive results from. Each physician must provide you with a secure PIN.

You will use this PIN, along with your last name and date of birth, to authenticate yourself when you first establish the link between your Google Health Account and your physician. Please note: Your date of birth and last name must match exactly with the information your physician has on file.

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I don't have a Google Account, how do I create one?

A Google Account is an account you use to sign in to Google Health and various other Google Services, including Gmail. If you've already created an account with one of these services, you can sign in to Google Health with your existing account.

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How do I get a secure PIN?

A 16 digit PIN is required to link your Google Health Account to Quest Diagnostics.

To get a 16 digit PIN:

• Contact your physician's office to determine if they are participating in this collaboration with Quest Diagnostics and Google.
• If your physician is participating, he or she will be able to provide you with a PIN and instructions on how to securely link your test results to your Google Health Account.
• If you're unsure whether your physician is participating, click here to print a letter that you may share with your physician containing more information about the program.

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I misplaced my PIN letter. What do I do?

The PIN is designed to expire after two weeks to protect your privacy. Please contact your physician to get a new PIN.

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My PIN has expired. What do I do?

The PIN is designed to expire after two weeks to protect your privacy. Please contact your physician to get a new PIN.

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Is my secure PIN required each time I log onto Google Health?

No, you will only need your secure PIN the first time you register with Quest Diagnostics to establish a secure link with your physician and your Google Health Account.

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How do I register for Google Health?

Visit www.QuestDiagnostics.com/Google and click the "Connect to Service" link

1. Log into Google Health:
• If you already have a Google Health Account, simply log in.
• If you don't have a Google Health Account, but have a Google Account (i.e. GMail) then simply use this log in information to add Google Health services to this account.
• If you don't have either, simply click the "Create a new account now" link to open a free Google Health Account.
2. You will be prompted on the Google Health site to grant access to Quest Diagnostics to send your lab results to your Google Health Account.
3. Enter your Quest Diagnostics PIN, and last name and date of birth when prompted.

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I'm getting a message that the Quest Diagnostics link has not been established.

You will need to verify that you secure PIN was entered correctly and verify that your name and date of birth match exactly what your physician has on file.

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I am unable to register (for my Quest Diagnostics account).

Verify that the secure PIN was entered correctly and that it has not expired. If you're still unable to register, contact your physician to verify that your name and date of birth match exactly what your physician has on file.

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Is there any charge for receiving my Quest Diagnostics lab results through my Google Health Account?

No, there is no charge for accessing your lab results through Google Health.

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Is Google planning to use my Google Health Account data?

No, Google will not sell patient data or share it with any third party or individual unless you tell Google to share it. Google asks for patient consent any time data moves. Any sharing rights that you set up can be revoked at any time.

• When you first create and save personal health information, you are the only user who can view and edit it. You can print this information and you can delete the data at any time.
• You can choose to share your health data with others. You can view a list of who has access to your information and you can revoke sharing privileges at any time. Be aware that if you share information with someone and later cancel access privileges, that entity may have already seen or may retain a copy of the information.
• For more information, visit www.Google.com/health/html/about.

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What if my physician is not participating?

Let your physician know you're interested in receiving your Quest Diagnostics lab results into your Google Health Account. Download an explanatory letter and share it with your physician, who can learn more about Google Health by contacting Quest Diagnostics.

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What if I don't see my physician's affiliation with Quest Diagnostics listed in the Google Health "search for a doctor" feature?

If your physician has already sent you results s/he is participating with Google Health. It is up to each physician whether or not they choose to list their name in the Google Health "search for a doctor" feature. Even though the physician is not listed as affiliated with Quest Diagnostics, they are still able to participate and release results.

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How do I respond to the message that my physician sent along with my lab results?

You will need to contact your physician.

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Can I import other medical information besides my lab results?

Yes, you can choose to link your profile to physicians, pharmacies, and other online resources to send or receive medical information. When you link accounts in this way, you can allow these online resources to send you your medical records.

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Can Quest Diagnostics provide me with medical charts from hospitals, prescriptions, x-rays, etc?

No, Quest Diagnostics only provides laboratory test results; please contact your physician for this information.

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Can I add my own information?

You can add the following information to a profile:

• Conditions
• Medications
• Allergies
• Procedures
• Test results
• Immunizations
• Summary details including your age, sex, weight, and height

In each category, you can search for items or browse an alphabetical index. To search, just start typing a name and Google Health will display a list of options based on what you've typed. Select the correct item, and then click the + Add button to the right of the search field. To browse the index, scroll through the alphabetical listing and click the Add link beside an item you'd like to add.

You can add as many conditions, medications, etc. as you'd like. After you've selected them, they're added to your profile summary, which appears on the right side of your Google Health page.

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Can I share my medical information?

You are in total control of what information you share and with whom you share that information. Google asks for your consent any time information is shared. Any sharing rights you set up can be revoked at any time.

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I can't see my results.

1. Make sure that you are registered. (See registration question above.)
2. Verify your physician's office released your results. It may take a few hours for the results to appear in Google Health after the physician has released them.

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I don't understand my results.

Please contact your physician who can answer any questions about your lab results.

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Can I print my lab results?

Yes, you can print your results.

If you still have questions please click this link to submit your question:

www.QuestDiagnostics.com/GooglePatientQuestion